Privacy Policy

1. Introduction & Company Commitment

At K2 Cooling & Heating (“K2 Mechanical Corp.,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (k2mechanical.com), schedule heating or cooling appointments, request estimates, apply for financing, or communicate with our customer support and dispatch teams.

By accessing our website, requesting diagnostic or emergency HVAC services, or communicating with us via phone, text messaging, or online forms, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, or can reasonably be linked directly or indirectly with you or your household:

• Contact Identifiers: Name, service address, billing address, phone number, mobile number, and email address.
• Service & Equipment Records: Property specifications, heating system type (gas furnace, oil boiler, heat pump), air conditioning model numbers, installation history, maintenance agreements, and diagnostic logs.
• Transactional Information: Payment method details, credit card or ACH transaction receipts (processed securely through PCI-DSS compliant third-party payment gateways; we do not store raw card numbers on our local web servers), invoice histories, and financing application references.
• Customer Inquiries & Service Notes: Notes recorded during telephone calls, website form submissions, technician job site evaluations, and customer satisfaction surveys.
• Website Usage & Technical Identifiers: IP addresses, browser types, device information, operating system, pages visited, time spent on pages, and referring website URLs gathered through automated cookies and server logs.

3. How We Use Your Information

We utilize the collected information strictly for legitimate business purposes, including:

• Fulfilling, scheduling, dispatching, and managing residential and commercial HVAC diagnostic, maintenance, and emergency repair appointments.
• Processing utility rebates on your behalf, such as PSEG Long Island Clean Heat incentives and New York State Clean Heat programs.
• Issuing quotes, proposals, equipment replacement estimates, and invoices.
• Sending appointment confirmation notices, GPS technician arrival updates, seasonal tune-up reminders, and service warranty follow-ups.
• Maintaining equipment maintenance history and fulfilling manufacturer warranty requirements with Carrier, Mitsubishi, Bosch, Trane, and Lennox.
• Enhancing the functionality, navigation, performance, and security of our website.
• Complying with municipal building department permit requirements across the Town of Babylon, Town of Islip, Town of Huntington, and other local Long Island jurisdictions.

4. Mobile Messaging & SMS Consent (Strict CTIA & 10DLC Compliance)

When you provide your mobile telephone number through our online estimate forms, service scheduling tools, or direct phone calls, you may opt in to receive text messages (SMS/MMS) regarding appointment confirmations, technician arrival windows, urgent dispatch notices, or quote follow-ups.

You may opt out of receiving SMS text messages at any time by replying STOP to any text message received from our team. For assistance, reply HELP or contact our customer support office at (631) 414-7141. Message and data rates may apply depending on your cellular provider plan.

5. Cookies & Analytics Technologies

Our website uses cookies, tracking pixels, and related web technologies to deliver a smooth user experience, retain user preferences, and analyze website traffic. We use Google Analytics to monitor aggregate web metrics such as page views and geographic visitor distribution. These tools collect anonymized data and do not access personally identifiable information without your permission. You can configure your internet browser to refuse all cookies or notify you when a cookie is placed.

6. Third-Party Service Providers

We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. We may share necessary information only with trusted third-party service vendors who perform operational services on our behalf, including:

• PCI-compliant credit card processing systems (e.g., Stripe, authorized merchant banks).
• Cloud-based dispatch, field service scheduling, and customer communication software.
• Accredited HVAC equipment financing partners (e.g., GreenSky, Synchrony) when you voluntarily submit a consumer financing application.
• Municipal permit offices and PSEG Long Island rebate administrators for mandatory equipment filings and rebate validation.

All service partners are bound by strict confidentiality and data protection agreements prohibiting them from using your data for any unauthorized purpose.

7. Data Security Safeguards

We employ industry-standard technical, organizational, and physical security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or accidental destruction. Our website utilizes HTTPS encryption via Transport Layer Security (TLS) certificates. While we maintain rigorous safeguards, no digital transmission over the internet or electronic data storage method is 100% immune to potential vulnerabilities.

8. Your Privacy Rights & Access Requests

Depending on your location and applicable state regulations, you have rights regarding your personal information, including:

• The right to know what personal information we have collected and how it is utilized.
• The right to request the correction of inaccurate personal or equipment records.
• The right to request deletion of your personal records, subject to statutory record-retention requirements for municipal building permits, accounting ledgers, and safety warranties.
• The right to opt out of promotional emails or text messages at any time.

To submit a privacy inquiry or exercise your rights, please reach out directly using the contact methods detailed below.